When placing an order with ReNewy Living, shipping and delivery costs are calculated based on your parcel’s total weight, which is displayed in your shopping cart under ‘Shipping’ alongside your subtotal

ReNewy Living only delivers within Australia. For most of the Newcastle region, there’s $10 FLAT RATE POSTAGE!

Go here for the FAQ’s of postage and delivery and here for the Delivery Terms and Conditions.

Postage and Delivery FAQ’s

In the lead up to Christmas, Australia Post has suggested the following lodgement dates for deliveries within Australia:

Parcel Post

The dates provided indicate the final day to make an order with ReNewy Living to ensure delivery by Christmas. If you live in:

NSW, ACT, VIC, QLD, SA, TAS – Sunday 17th December 2023

WA & NT – Wednesday 13th December 2023

Express Post

The dates provided indicate the final day to make an order with ReNewy Living to ensure Express Post delivery by Christmas. If you live in:

NSW, ACT, VIC, QLD, SA, TAS – Tuesday 19th December 2023

WA & NT – Monday 18th December 2023

AusPost App Logo The best way to track and manage your deliveries is with the Australia Post mobile app.

Get the AusPost app

FREE local preorder pick up is available to everyone who attends any workshop and/or events where I’ll be there. To qualify for FREE pick up, please enter the coupon code livelocal during the checkout process.

Please note-

  • This offer closes 5pm the day before the event
  • Proof of your purchase order is required to receive your goods.
  • All items must be paid for during the checkout process, either through Stripe or direct transfer (Osko/ PayID). Payment upon pick up will not be accepted.
  • Pre-orders must be collected on the chosen day; otherwise, a delivery fee will apply.

AusPost App Logo The best way to track and manage your deliveries is with the Australia Post mobile app.

Get the AusPost app

ReNewy Living chooses Australia Post for extensive nationwide delivery to urban and remote areas.

After your order is dispatched, you may receive tracking updates from Australia Post. You can monitor your parcel’s progress by downloading and using the AusPost app or by entering your tracking number at auspost.com.au

ReNewy Living will send an automated email to confirm your order’s completion. Additionally, Australia Post will email you when your parcel is lodged at the post office.

For convenient parcel tracking, simply download the AusPost App. Click the ‘track’ icon for detailed information. The app consolidates all of your purchases into one place, offering real-time push notifications

If you haven’t received the notifications mentioned above, please get in touch with ReNewy Living using this contact link.

A registered letter and parcel with tracking number is the best way to ensure your items get to your address. In the unlikely event there is a delivery issue whilst in transit, it’s much easier to solve when there’s a handy tracking number.

For any delivery-related concerns, please contact auspost.com.au 

When estimating the delivery timeline for your order, consider the following:

  • The time required for handling and packing – this can be up to two business days
  • Your location in relation to ReNewy Living (based in Newcastle NSW)
  • The delivery timeframe, as recommended by Australia Post
  • Any potential local, national or global logistics delays
  • High-demand periods such as Christmas, as well as local, state and national Australian public holidays

If your parcel hasn’t arrived within a reasonable timeframe of the expected delivery window for your location (as indicated in Australia Post’s tracking details), you have a few options:

  • Visit auspost.com.au and enter your Australia Post tracking numbers in the “track an item” field.
  • Alternatively, open your AusPost app and click the “track” icon for detailed information
  • For further details and a potential updated Estimated Delivery Date, contact Australia Post by phone between 8am- 6pm (local time) on 13 7678.

ReNewy Living operates exclusively online. We do not offer in-store pick-up options.

However, for the majority of customers in the Newcastle region, we provide a special $10 FLAT RATE POSTAGE. Simply enter your postcode at the checkout to determine if this rate is available to you.

Do you live in the City of Newcastle or Lake Macquarie City Council areas? If do, the fantastic news is, “yes, we offer discounted postage to locals!

I’m passionate about backing our local community, and that’s why I’ve implemented a $10 FLAT RATE POSTAGE for the Newcastle and Lake Mac areas. To find out if you’re eligible for this special rate, simply enter your postcode during the checkout process

Otherwise, you may prefer FREE local preorder pick up, which is available to everyone who attends any workshop and/or events where I’ll be there. Head to the “Free Local Pick Up” tab for more information.

Postage & Delivery Terms & Conditions

  • ReNewy Living has the discretion to select the appropriate delivery service for your package
  • All parcels are sent as trackable parcels, and may include a request for signature on delivery.
  • The postal service provider is accountable for delivering to the accurate address (as provided by you) or designating an alternative pickup location if deemed necessary. Please note that an alternative pickup location, or any charges associated with this,  is NOT the responsibility of ReNewy Living.
  • Australian postal delivery providers do not offer a Fragile-only service, so there is a chance of accidental damage. To mitigate this risk, ReNewy Living takes care to wrap, box, and seal all fragile items thoroughly for secure transit. Postage and delivery costs for parcels damaged during transit are non-refundable and are the responsibility of the postal service provider. Contact Customer Service with the relevant postal service provider.
  • After dispatch, it is the responsibility of the postal service provider. If you experience parcel delays or notice evident transit damage, contact the postal service provider directly. It’s important to note that ReNewy Living will not refund postage and delivery costs for parcels damaged during transit.
  • Postage and delivery costs are inclusive of packaging, handling, and delivery.
  • To guarantee the accurate delivery of your parcel, please provide your correct delivery details and instructions during the checkout process. An additional delivery fee will be applicable for incorrectly provided addresses. No refunds will be issued for parecels with incorrect postal addresses. ReNewy Living does not take responsibility for incorrectly addressed parcels, as per the details provided by you during checkout.
  • We process and dispatch orders from Monday to Friday exclusively. Orders made on Friday, Saturday, and Sunday will be prepared for dispatch on the following Monday, unless it’s a NSW or national public holiday.
  • You agree to pay for all standard delivery charges and/ or any additional costs incurred (as requested by you), irrespective of the actual perceived shipping cost.
  • Orders are shipped once full payment is received by ReNewy Living.
  • Postage and delivery costs are non-refundable.
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